Orders & Payments
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your order.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, your order may have already been processed. Please contact us immediately at .
Is my payment information secure?
Yes! We use industry-standard SSL encryption and partner with trusted payment processors to ensure your information is always protected.
Shipping & Delivery
How long will it take to receive my order?
- Processing Time: 1-3 business days
- Domestic Shipping: 5-8 business days (standard)
- International Shipping: 10-30 business days depending on location
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and transit times vary by location.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can also track your order by logging into your account.
Do I have to pay customs fees?
For international orders, import duties, taxes, and customs fees are the buyer's responsibility and are not included in our prices.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition, and in original packaging.
How do I return an item?
Email us at with your order number and reason for return. We'll provide you with return instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return.
Do you offer exchanges?
We only offer exchanges for defective or damaged items. Please contact us for assistance.
Products
Are your products authentic?
Absolutely! We only sell genuine, high-quality products.
What if I receive a damaged item?
Contact us within 48 hours with photos of the damage. We'll arrange a replacement or refund at no additional cost.
Do you offer gift wrapping?
Yes! Gift wrapping is available at checkout for an additional fee.
Account & Privacy
How do I create an account?
Click "Sign Up" at the top of our website and follow the prompts. You can also create an account during checkout.
How do I update my account information?
Log into your account and navigate to "Account Settings" to update your information.
How do you protect my privacy?
We take privacy seriously. Please review our
Privacy Policy for detailed information on how we collect, use, and protect your data.