Shipping Policy
Last Updated: January 1, 2025
At Fortunavita, we strive to deliver your orders quickly and efficiently. Please review our shipping policy below.
Order Processing
Handling Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
- Orders placed before 2:00 PM (EST) on business days are typically processed the same day.
- Orders placed after 2:00 PM (EST) or on weekends/holidays will be processed the next business day.
- You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Methods & Transit Times
Domestic Shipping (United States)
| Shipping Method |
Transit Time |
Cost |
| Standard Shipping |
5-8 business days |
$4.99 (Free over $50) |
| Expedited Shipping |
3-5 business days |
$9.99 |
| Express Shipping |
1-2 business days |
$19.99 |
International Shipping
| Region |
Transit Time |
Cost |
| Canada |
7-14 business days |
$12.99 |
| Europe (EU/UK) |
10-20 business days |
$15.99 |
| Australia/New Zealand |
14-25 business days |
$18.99 |
| Rest of World |
15-30 business days |
$19.99 |
Note: Transit times are estimates and may vary due to customs processing, local postal services, or unforeseen circumstances.
Shipping Carriers
We partner with reputable carriers to ensure reliable delivery:
- USPS
- UPS
- FedEx
- DHL (International)
Order Tracking
Once your order ships, you will receive:
- A shipping confirmation email
- A tracking number
- A link to track your package
You can also track your order at any time by:
- Logging into your account on our website
- Contacting our customer service team
Shipping Costs
- Free Shipping: Available on domestic orders over $50
- Flat Rate: All other orders ship at flat rates listed above
- International Orders: Shipping costs are calculated at checkout based on destination and weight
Customs, Duties, and Taxes (International Orders)
Important for International Customers:
- Import duties, taxes, and customs fees are NOT included in the product price or shipping cost.
- These charges are the buyer's responsibility and are determined by your country's customs authority.
- We cannot predict the amount of these charges and have no control over them.
- Please contact your local customs office for more information.
P.O. Box & APO/FPO Addresses
- We ship to P.O. Boxes via USPS only.
- We proudly ship to APO/FPO addresses for our military customers.
Shipping Restrictions
We currently do not ship to:
- Countries with trade restrictions or embargoes
Delivery Issues
Lost Packages
If your tracking shows "delivered" but you haven't received your package:
- Check with neighbors or building management
- Contact your local post office
- Wait 24-48 hours (packages sometimes show delivered early)
- Contact us at for assistance
Damaged Packages
If you receive a damaged package:
- Take photos of the damage
- Contact us within 48 hours of delivery
- We will arrange a replacement or refund
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Re-shipping fees may apply.
Holiday Shipping
During peak seasons (Black Friday, Christmas, etc.):
- Processing times may be extended by 1-2 business days
- Carrier transit times may be longer than usual
- We recommend ordering early to ensure timely delivery
Contact Us
For shipping questions or concerns: